I believe the use of digital platforms would improve the efficiency of public services, making them more convenient for the people and faster to use. There is less wait time and less physical… moreI believe the use of digital platforms would improve the efficiency of public services, making them more convenient for the people and faster to use. There is less wait time and less physical documents needed that prolong the process. Less
I agree that yes, there should be digital platforms for public services available, but definitely not at the cost of losing in-person services. I see too often that governments create or streamline… moreI agree that yes, there should be digital platforms for public services available, but definitely not at the cost of losing in-person services. I see too often that governments create or streamline services with digital platforms and then close physical branches. This affects not only public sector jobs, but also leaves elderly people or ones with poor technological education or access in a bind because they don’t know or can’t operate these digital platforms correctly, and because they are digital, its much harder to get adequate help and assistance if physicla branches are also closed.
Not to mention, agencies could also lose the knowlegde of how to do these processes without digital platforms as the middleman, which poses risks if these platforms were to suffer cyber attacks that steal information or end in the loss of important records. Less
Additionally, think of how important seeing and interacting with government employees in-person helps us shape our understanding and opinions on government as a whole. If there is poor or great,… moreAdditionally, think of how important seeing and interacting with government employees in-person helps us shape our understanding and opinions on government as a whole. If there is poor or great service, that usually helps inform how we view the current administrations or the government structure entirely, and helps us know what we need to change or advocate for at a legislative level to generate change and improvement. Less
I believe the use of digital platforms would improve the efficiency of public services, making them more convenient for the people and faster to use. There is less wait time and less physical… moreI believe the use of digital platforms would improve the efficiency of public services, making them more convenient for the people and faster to use. There is less wait time and less physical documents needed that prolong the process. Less
I agree that yes, there should be digital platforms for public services available, but definitely not at the cost of losing in-person services. I see too often that governments create or streamline… moreI agree that yes, there should be digital platforms for public services available, but definitely not at the cost of losing in-person services. I see too often that governments create or streamline services with digital platforms and then close physical branches. This affects not only public sector jobs, but also leaves elderly people or ones with poor technological education or access in a bind because they don’t know or can’t operate these digital platforms correctly, and because they are digital, its much harder to get adequate help and assistance if physicla branches are also closed.
Not to mention, agencies could also lose the knowlegde of how to do these processes without digital platforms as the middleman, which poses risks if these platforms were to suffer cyber attacks that steal information or end in the loss of important records. Less
Additionally, think of how important seeing and interacting with government employees in-person helps us shape our understanding and opinions on government as a whole. If there is poor or great,… moreAdditionally, think of how important seeing and interacting with government employees in-person helps us shape our understanding and opinions on government as a whole. If there is poor or great service, that usually helps inform how we view the current administrations or the government structure entirely, and helps us know what we need to change or advocate for at a legislative level to generate change and improvement. Less
Generally, I agree, but it would probably be expensive for the government to do this. I’m not sure if that money would be better used else where.